Privacy Policy

Last updated: 30-09-2025

This Privacy Policy explains how Panda Logica Ltd (“we”, “our”, “us”) collects, uses, and protects personal data when you use MBI (“the Software”), our websites, and related services.

By using MBI or our websites, you agree to this Policy. For license terms, see our EULA and Terms & Conditions.

1. Who we are

Panda Logica Ltd Email: support@pandalogica.com Website: https://pandalogica.com

2. What we collect

We may collect: - Account & identity: name, email, company, role. - Subscription & billing: plan, transaction references (billing handled by our payment processor). - Product telemetry (optional): app version, feature usage counts, error/diagnostic events, device/OS info. - Support data: messages, attachments, screenshots you submit. - Website analytics (cookies): page views, referrers, approximate location (city-level), session IDs.

MBI can connect to your own databases. Your business data remains yours. We process only what is necessary to provide the Software and services you request.

3. How we use data (purposes & lawful bases)

• Provide and secure the service (contract): authentication, licensing, updates, fraud/abuse prevention.
• Billing & account management (contract/legal obligation).
• Support & troubleshooting (legitimate interests / contract).
• Improve MBI (legitimate interests): aggregate/anonymous analytics and diagnostics.
• Communications (legitimate interests/consent): onboarding tips, release notes; marketing only with consent where required.
• Compliance (legal obligation): tax, audit, law enforcement requests.

4. Sharing & processors

We use trusted service providers (data “processors”) to operate our services, for example: - Hosting and CI/CD providers, - Error monitoring/analytics, - Payment processing, - Customer support tools.

Processors only act under our instructions, are bound by contracts, and implement appropriate security. We do not sell personal data.

5. International transfers

Where data is transferred outside the UK/EEA, we use appropriate safeguards (e.g., SCCs / UK Addendum) and assess partner protections.

6. Security

We apply administrative, technical, and physical measures appropriate to risk, including access controls, encryption in transit, vulnerability patching, and offsite backups.

7. Data retention

We retain personal data only as long as necessary for the purposes described above, or as required by law. Support data and logs are retained for limited periods unless you request deletion sooner (subject to legal exceptions).

8. Your rights

Depending on your location (e.g., UK/EU GDPR), you may have rights to: - Access, correct, or delete your personal data, - Object to or restrict certain processing, - Data portability, - Withdraw consent (where processing is based on consent).

To exercise rights, contact support@pandalogica.com. We will verify your identity before responding.

9. Cookies

Our websites may use cookies and similar technologies for functionality, analytics, and remembering preferences. Where required, we show a consent banner. You can control cookies in your browser settings.

10. Children

Our services are not directed to children. We do not knowingly collect personal data from children.

11. Changes to this Policy

We may update this Policy from time to time. Significant changes will be posted on our website and, where appropriate, notified to you in-app or by email. The “Last updated” date indicates the latest revision.

12. Contact

Questions or requests: support@pandalogica.com